Orbit Social Co. (ABN 53 841 276 390) ("we", "our", "us") is committed to protecting the privacy
of individuals who interact with our business. This Privacy Policy outlines how we collect, use,
disclose, store, and protect personal information in accordance with the Australian Privacy Act
1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the European Union
General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and hold the following types of personal information:
- Name, email address, phone number, and postal address
- Company name, job title, and business details
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Information provided through contact forms, enquiry forms, and application forms on our
website
- Payment and billing information when you engage our services
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Social media account information and analytics data related to services we manage on your
behalf
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Website usage data including IP address, browser type, pages visited, and referring URLs
- Communication records including emails, phone calls, and meeting notes
2. How We Collect Information
We collect personal information through the following means:
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Directly from you when you fill out a form on our website, send us an email, call us, or
meet with us in person
- Through our website using cookies and similar tracking technologies
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From third-party platforms that you authorise us to access in connection with our services
(such as social media platforms and advertising platforms)
- From publicly available sources and business directories
- From referrals by other clients or business contacts
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver the services you have engaged us to perform
- To manage our client relationships and communicate with you about your account
- To issue invoices and process payments
- To improve our website, services, and marketing efforts
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To send you relevant industry insights, updates, and marketing communications (with your
consent)
- To comply with legal obligations and resolve disputes
- To assess job applications submitted through our careers page
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse
site traffic, and understand how visitors interact with our content. The types of cookies we use
include:
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Essential cookies: Required for the website to function properly, including
session management and security features.
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Analytics cookies: Help us understand how visitors use our website by
collecting anonymised data about page views, time on site, and navigation patterns.
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Marketing cookies: Used to track visitors across websites for the purpose
of displaying relevant advertisements and measuring campaign effectiveness.
You can manage your cookie preferences through your browser settings. Please note that disabling
certain cookies may affect the functionality of our website.
5. Disclosure of Information
We may share your personal information with the following categories of third parties:
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Service providers: Third-party providers who assist us in delivering our
services, including web hosting providers, email marketing platforms, analytics providers,
and payment processors.
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Advertising platforms: Social media and advertising platforms where we
manage campaigns on your behalf, including Meta, Google, TikTok, and LinkedIn.
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Professional advisers: Our accountants, lawyers, and business advisers as
necessary for the conduct of our business.
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Legal requirements: Government authorities, law enforcement, or other
parties when required by law or to protect our legal rights.
We do not sell your personal information to third parties. We require all third-party service
providers to handle personal information in accordance with applicable privacy laws.
6. Data Storage and Security
We store personal information in secure digital systems hosted in Australia and, in some cases,
overseas (including the United States and the European Union) where our service providers
operate. We take reasonable steps to protect personal information from misuse, interference,
loss, unauthorised access, modification, and disclosure. These measures include:
- Encryption of data in transit and at rest
- Access controls limiting who within our organisation can access personal information
- Regular security assessments and updates to our systems
- Secure disposal of personal information that is no longer required
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it
was collected, or as required by law. Specifically:
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Client records are retained for seven years after the conclusion of the business
relationship, in accordance with Australian tax and business record-keeping requirements.
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Enquiry form submissions are retained for two years unless a business relationship is
established.
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Job application data is retained for twelve months after the conclusion of the recruitment
process unless the applicant consents to longer retention.
- Website analytics data is retained for twenty-six months.
8. Your Rights
Under the Australian Privacy Act and, where applicable, the GDPR, you have the following rights
regarding your personal information:
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Access: You may request access to the personal information we hold about
you.
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Correction: You may request that we correct any inaccurate or incomplete
personal information.
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Deletion: You may request that we delete your personal information, subject
to our legal obligations to retain certain records.
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Restriction: You may request that we restrict the processing of your
personal information in certain circumstances.
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Portability: Where applicable under the GDPR, you may request a copy of
your personal information in a structured, commonly used, machine-readable format.
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Objection: You may object to the processing of your personal information
for direct marketing purposes at any time.
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Withdrawal of consent: Where processing is based on your consent, you may
withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
9. Marketing Communications
We may send you marketing communications about our services, industry insights, and events where
you have provided your consent or where we have an existing business relationship with you. You
can opt out of receiving marketing communications at any time by clicking the unsubscribe link
in our emails or by contacting us directly.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for
the privacy practices or content of these external sites. We encourage you to review the privacy
policies of any third-party websites you visit.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect
personal information from children. If we become aware that we have inadvertently collected
personal information from a child, we will take reasonable steps to delete that information
promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or
applicable laws. The updated policy will be posted on this page with a revised "last updated"
date. We encourage you to review this page periodically.
13. Complaints
If you believe we have breached the Australian Privacy Principles or your rights under the GDPR,
you may lodge a complaint with us using the contact details below. We will investigate your
complaint and respond within 30 days. If you are not satisfied with our response, you may lodge
a complaint with the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please
contact us:
Orbit Social Co.
Privacy Officer
Suite 4, Level 8, 120 Collins Street
Melbourne, VIC 3000, Australia
Email: info@eduqualitymatrix.com
Phone: +61 3 9021 7648